Privacy Policy â How eca444 Collects, Uses, and Protects Your Personal Data
Your privacy matters to us. This policy explains exactly what information eca444 collects, how it is used, who it may be shared with, and the controls available to you as a registered player on our platform.
1. Introduction
This Privacy Policy ("Policy") describes how eca444 ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal data relating to individuals ("Player", "User", "you", "your") who register for or use any service offered through the eca444 website at https://eca444.vip, including all associated subdomains and mobile interfaces (collectively, "the Platform").
eca444 is committed to handling all personal data responsibly, transparently, and in accordance with the principles of data minimisation, purpose limitation, and security. By registering an account with eca444 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
This Policy should be read alongside the eca444 Terms & Conditions and Responsible Gaming Policy, which together form the full framework governing your use of the Platform. In the event of a conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail with respect to general usage matters , and this Policy shall prevail with respect to all matters relating to personal data.
Note for Bangladesh Players: eca444 serves players located across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. All personal data submitted to eca444 is processed and stored securely. We do not sell, rent, or trade your personal data to unaffiliated third parties for their own marketing purposes.
2. Information We Collect
eca444 collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and in limited cases from third-party verification and payment service providers.
2.1 Registration and Account Data
When you create an account on eca444, we collect the following information:
- Full legal name
- Date of birth (for age verification purposes)
- Residential address, including city and postal code
- Email address and mobile phone number
- Username and encrypted password
- Preferred currency (Bangladeshi Taka / BDT)
2.2 Identity Verification (KYC) Data
To comply with our Know Your Customer obligations, we may request and retain copies of:
- National Identity Card (NID) or passport
- Proof of residential address (utility bill, bank statement dated within 90 days)
- Proof of ownership of the payment method used (e.g., registered bKash, Nagad, Rocket, or Upay account screenshots)
- Source of funds documentation where transaction volumes warrant it
2.3 Financial Transaction Data
Each time you make a deposit or withdrawal on eca444, we record the transaction amount in Bangladeshi Taka (ā§ŗ), the payment method used, the transaction timestamp (Bangladesh Standard Time, UTC+6), and a transaction reference number. We do not store full mobile wallet PINs or bank account passwords. We retain only the information necessary to process, reconcile, and audit financial transactions.
2.4 Usage and Behavioural Data
When you access and use the Platform, we automatically collect the following technical and behavioural data:
- IP address and approximate geolocation derived from it
- Device type, operating system, and browser version
- Pages visited, features used, and time spent on each section
- Game history, wagering activity, bet amounts, and session durations
- Login timestamps and frequency of access
- Referral source (e.g., the URL from which you arrived at eca444)
2.5 Communications Data
If you contact our customer support team, submit a complaint, or communicate with eca444 by any channel, we retain a record of that correspondence, including the content of messages, attachments, and the date and time of each interaction. This data is used for quality assurance, dispute resolution, and regulatory record-keeping purposes.
3. How We Use Your Information
eca444 uses the personal data we collect for clearly defined purposes. We do not use your data for purposes that are incompatible with those disclosed in this Policy without first obtaining your separate consent.
Where we send you promotional communications â such as information about bonuses, seasonal offers tied to events like Eid, Pohela Boishakh, or BPL cricket â you may opt out of receiving such communications at any time by contacting our support team. Opting out of marketing communications does not affect service-related notifications, which are necessary for the operation of your account.
đĄī¸ How We Protect Your Data
SSL Encryption
All data transmitted between your device and the eca444 Platform is protected using industry-standard Transport Layer Security (TLS/SSL) encryption. This ensures that your personal details, login credentials, and payment information cannot be intercepted in transit.
Secure Data Storage
Personal data is stored on access-controlled servers with firewall protection and regular security audits. Sensitive fields such as passwords are stored in hashed form only â we cannot retrieve your plain-text password, and neither can anyone else with access to our database.
Access Controls
Access to personal data within the eca444 organisation is restricted on a strict need-to-know basis. Only personnel whose job function requires access to specific categories of data are authorised to view or process it. All staff with data access are bound by confidentiality obligations.
Fraud and Anomaly Detection
eca444 employs automated systems that monitor account activity for unusual patterns â including atypical login locations, sudden large transactions, and device fingerprint changes â to detect and prevent fraud, identity theft, and unauthorised account access.
Data Retention and Deletion
eca444 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable record-keeping obligations. When an account is closed and the applicable retention period has elapsed, personal data is securely deleted or anonymised.
Your Data Rights
You have the right to request access to the personal data eca444 holds about you, to request corrections to inaccurate data, to request deletion of data where no legitimate retention basis exists, and to withdraw consent for marketing communications at any time. Submit data rights requests to our support team at [email protected].
4. How We Share Your Information
eca444 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your data in the following strictly limited circumstances:
4.1 Payment Processing Partners
To facilitate deposits and withdrawals, eca444 shares the minimum necessary transaction and identity data with our payment processing partners, including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. These partners are contractually required to handle your data securely and to use it only for the purpose of processing the relevant transaction.
4.2 Identity Verification Providers
eca444 may use reputable third-party KYC and identity verification service providers to assist in verifying the identity and age of account holders. These providers are permitted to use your data solely for the purpose of completing the requested verification check and are bound by data processing agreements with eca444.
4.3 Game and Software Providers
The games available on the eca444 Platform are supplied by third-party software providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session and wagering data for the purpose of game delivery, fairness auditing, and technical support. They do not receive your full personal profile.
4.4 Legal and Regulatory Obligations
eca444 may disclose personal data to law enforcement agencies, regulators, or other government bodies where we are required to do so by applicable law, court order, or regulatory directive. We will disclose only the minimum data necessary to satisfy the relevant legal obligation and will, where permitted, notify the affected player of such a disclosure.
4.5 Business Transfers
In the event that eca444 or any part of its business is acquired, merged, or undergoes a restructuring, personal data held by eca444 may be transferred to the acquiring entity as part of that transaction. Affected players will be notified of any such transfer and of any resulting changes to this Privacy Policy prior to the transfer taking effect.
5. Cookies and Tracking Technologies
eca444 uses cookies and similar tracking technologies to operate and improve the Platform, personalise your experience, and analyse usage patterns. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot access other data stored on your device.
5.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language and currency preferences, and ensure the security of your account interactions. Essential cookies cannot be disabled without impairing the functionality of the Platform.
5.2 Analytics Cookies
eca444 uses analytics cookies to collect aggregated, anonymised data about how players use the Platform â including which pages are visited most frequently, where users encounter errors, and how players navigate between game categories. This data helps us improve the user experience for all players. Analytics data is not linked to your personal account profile.
5.3 Managing Cookies
You may configure your mobile browser or device settings to block or delete cookies at any time. Please note that disabling certain cookies may affect your ability to log in, maintain an active session, or access specific features of the Platform. Refer to your browser's help documentation for instructions on managing cookie preferences.
6. Your Rights and How to Contact Us
As a registered player on the eca444 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details provided below.
Right of Access
You may request a copy of the personal data eca444 holds about you at any time. We will respond to access requests within a reasonable timeframe and provide the data in a clear, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact support with the specific details you wish to update and, where applicable, documentary evidence to support the correction.
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis for processing exists), or where you object to processing and there are no overriding legitimate grounds. Please note that certain data may be retained for the duration required by applicable legal or regulatory obligations even after an erasure request.
Right to Withdraw Marketing Consent
You may withdraw consent for promotional communications at any time by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing conducted prior to the withdrawal, nor does it affect the processing of service-critical communications.
Contact for Data Requests:
Email: [email protected]
Response Time: Within 5 business days for data rights requests
Hours: Available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6)
eca444 reserves the right to amend this Privacy Policy at any time. The revised Policy will be published on this page with an updated effective date. Continued use of the Platform after the posting of a revised Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we handle your personal data.
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